Phone System Reporting - AltiReport
AltiReport is a web-based reporting application that can generate up to 40 detailed CDR
reports, including personalized reports according to agent, workgroup, and DNIS. A report summary and
analysis is also available for each report.
Features
AltiReport supports multiple users through unique login credentials. Each user can setup
customized queries, maintain "favorite" reports, and setup automatic report delivery via email through
customized schedules.
Available Reports:
Agent Report
Detail:
Activity Event
Call Detail Report
Summary:
Performance Summary
WG Calls and Direct Call Activity Summary Report
State Summary Report
WG Inbound Calls Summary Report
WG Outbound Calls Summary Report
Direct Calls Summary Report
Analysis:
Call Volume Analysis
Average WG Call Handling Time Analysis
% Contribution to each WG (Inbound/Outbound)
WG Call Handling Time Distribution
Workgroup Report
Detail:
Call Detail Report
Summary:
Agent(s) State
Agent(s) Performance Summary
Agent Call Activity Summary with % Analysis
Agent Call/Time Contribution % Comparison
Inbound/Outbound Call Summary with % Analysis
Inbound Calls Wait Time Summary
Inbound Call Handling Summary
Outbound Call Handling Summary
Analysis:
Inbound Answered Call Wait Time
Inbound Abandoned Call Wait Time
Inbound Overflowed/Redirected Calls Wait Time
Inbound Calls Answering Time
Outbound Call Handling Time
Inbound Call Priority
Cumulative Inbound/Outbound Call
Cumulative Inbound Call Wait Time
Cumulative Inbound Call Handling
Cumulative Outbound Call Handling
Total & % Inbound Calls ANS/ABN/OFL
Total & % WG Inbound Calls in Queue
Average Call Handling Time
Total Outbound Calls
Total Outbound Calls Handling Time
Daily Max Number of Calls in Queue
Daily Longest Queue Time
Daily Real Time Service Level
DNIS Report
Detail:
Call Detail Report
Summary:
Call Summary
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