Operator Console - AltiConsole™

AltiConsole Demo

AltiConsole is an easy to use, feature rich software application designed specifically to enable an operator attendant to handle a high volume of calls easily and effectively while maintaining personalized service. The AltiGen phone system’s software-based operator console interface has been optimized to support the common tasks of an operator attendant.

Key features:

• Interfaces with standard telephones and headphones for high volumes and cordless phones for mobile operators or IP LAN Phones
• Handle calls using simple keyboard shortcuts, a phone dial pad or the intuitive point and click interface
• Automatic Console interface screen pop-up on incoming calls for Multi-Tasking attendants
• Busy lamp fields and extension status
• Caller ID & Call Status display
• Calls-in-Process display
• View Inbound Calls-in-Queue display
• One-Button Blind and Supervisor transfers
• Transfer calls directly to:
  • Extensions
  • Voice mailbox
  • Departments
  • Workgroups (Any one of 32 workgroups)
  • Auto Attendants (Any one of up to 255 auto attendants)
  • Home offices and off site numbers
  • Cellular Phones
  • IP Extensions anywhere in the world
  • Virtual extensions (Supporting Remote employees and Clients)
• Integrated Fast Look up directory sorts by first name, last name or extension
• Conference calling
• System Call Park
• Speed dialing
• Use speed view to access frequently called numbers
• Easily add or delete speed view numbers
• Overhead paging option
• Can work as a seamless overflow from AltiServ’s Auto Attendant(s)
• Schedule the AltiServ auto attendant to answer calls as needed
• Easy “Night Button” programming on telephone for off duty attendant