Integrated VoIP Applications

Integrated Applications | Reliable Architecture | Easy Administration  < See the Advantage

With AltiOne of the most significant benefits of AltiGen’s VoIP business phone system is in its powerful, integrated VoIP communications applications.  Unlike the old, proprietary hardware-based phone systems, AltiGen’s software-based IP PBX is continually updated with new, advanced productivity enhancing and cost saving features - all without the need for expensive hardware upgrades.

Integrated Applications

With the old key and hybrid systems, or digital PBXs, customers often needed to replace old, worn out, hardware components during the “life” of their PBX. Worse yet, if a new feature was required, or if the capacity of the PBX was exceeded, customers had to do a “fork lift upgrade”, replacing their entire PBX with a new phone system – commonly repeating this costly process every 5 to 7 years.

With AltiGen’s software-based VoIP business phone system, businesses are able maximize communications while minimizing your costs.

Built on Microsoft Windows Server and powered by Intel, AltiGen’s IP PBX system includes the following integrated applications:

 Management Software    Softphone Client

AltiAdmin™

AltiAdmin AdministratorThe AltiWare administrator (AltiAdmin) allows you to easily manage all switching, extension, workgroup, and messaging functions using intuitive windows that guide you through the configuration steps for each feature. AltiAdmin communicates with the AltiGen phone system via TCP/IP, allowing you to remotely manage your phone system from virtually anywhere.
AltiAdmin Overview

 

VoIP Softphone

VoIP SoftphoneAltiGen systems include call control software (AltiView). This same software can be easily upgraded to become a softphone.
VoIP Softphone Overview

 Call Control Software for End-Users

AltiView™

AltiViewOur desktop software provides call control, voicemail management and “screen pops”. AltiView is included with every system.
AltiView Overview

 

AltiConsole™

AltiConsoleOur included operator software makes it easy to juggle calls and know who is calling. It even works with multiple locations.
AltiConsole Overview

 Call Control Software

AltiAgent™ and AltiSupervisor™

AltiAgent & AltiSupervisorOur agent software will help your team professionally answer calls with real time statistics and advanced caller info. Supervisors have complete control with live views & monitoring of agent status, call queues and performance statistics. AltiAgent | AltiSupervisor


Call Monitoring

Call MonitoringWhen enabled, our supervisor software can allow managers to selectively monitor live calls even when out of the office.
Call Monitoring Overview

 

Advanced Routing/Call Distribution

Route your customer calls automatically by caller id , account number and more to the right employee every time.
Advanced Call Routing


Software Development Kit (SDK)

Custom integration with AltiGen's phone system is possible using our Software Development Kit.
SDK Overview

 Call Recording & Voicemail

Call Recording

Call RecordingOur unique design makes it possible to automatically record individual or all calls without overpriced “bolt on” systems.
Call Recording Overview

Voicemail

VoicemailAltiGen's innovative design provides unlimited voicemail.  Never worry about “Voicemail Ports” again!
Voicemail Overview

 Reporting Options

AltiReport™

AltiReportAltiReport is a web based reporting application with advanced reports and queries to measure call center performance.
AltiReport Overview

Call Detail Record (CDR) Reports

Call Detail Record (CDR)Every AltiGen system includes as standard a Call Detail Record application to maintain a history of all call activity.
CDR Overview