Integrated VoIP Applications
Integrated Applications |
Reliable Architecture |
Easy Administration < See the
Advantage
With AltiOne of the most significant benefits of AltiGen’s VoIP business phone system is in its powerful,
integrated VoIP communications applications. Unlike the old, proprietary hardware-based phone systems,
AltiGen’s software-based IP PBX is continually updated with new, advanced productivity enhancing and cost saving
features - all without the need for expensive hardware upgrades.

With the old key and hybrid systems, or digital PBXs, customers often needed to replace old, worn out, hardware
components during the “life” of their PBX. Worse yet, if a new feature was required, or if the capacity of the
PBX was exceeded, customers had to do a “fork lift upgrade”, replacing their entire PBX with a new phone system
– commonly repeating this costly process every 5 to 7 years.
With AltiGen’s software-based VoIP business phone system, businesses are able maximize communications while
minimizing your costs.
Built on Microsoft Windows Server and powered by Intel, AltiGen’s IP PBX system includes the following integrated
applications:
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Management Software |
Softphone Client |
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The
AltiWare administrator (AltiAdmin) allows you to easily manage all switching,
extension, workgroup, and messaging functions using intuitive windows that guide
you through the configuration steps for each feature. AltiAdmin communicates
with the AltiGen phone system via TCP/IP, allowing you to remotely manage your
phone system from virtually anywhere.
AltiAdmin Overview
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AltiGen
systems include call control software (AltiView). This same software can be
easily upgraded to become a softphone.
VoIP Softphone Overview
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Call Control Software for End-Users
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Our
desktop software provides call control, voicemail management and “screen
pops”. AltiView is included with every system.
AltiView Overview
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Our
included operator software makes it easy to juggle calls and know who is
calling. It even works with multiple locations.
AltiConsole Overview
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Call Control Software |
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AltiAgent™ and AltiSupervisor™ |
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Our
agent software will help your team professionally answer calls with
real time statistics and advanced caller info. Supervisors have complete
control with live views & monitoring of agent status, call queues and
performance statistics. AltiAgent
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When
enabled, our supervisor software can allow managers to selectively monitor
live calls even when out of the office.
Call Monitoring Overview
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Advanced Routing/Call Distribution |
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Route your customer calls automatically by caller id , account number
and more to the right employee every time.
Advanced Call Routing
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Software Development Kit (SDK) |
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Custom integration with AltiGen's phone system is possible
using our Software Development Kit.
SDK Overview
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Call Recording & Voicemail |
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Our
unique design makes it possible to automatically record individual
or all calls without overpriced “bolt on” systems.
Call Recording Overview
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AltiGen's
innovative design provides unlimited voicemail. Never worry
about “Voicemail Ports” again!
Voicemail Overview
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Reporting Options |
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AltiReport
is a web based reporting application with advanced reports and queries
to measure call center performance.
AltiReport Overview
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Call Detail Record (CDR) Reports |
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Every
AltiGen system includes as standard a Call Detail Record application
to maintain a history of all call activity.
CDR Overview
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